Privacy Policy

Your Privacy Matters

At WBC Wilkes-Barre Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

By using our services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule services, or contact us. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address and details about your project
• Payment information when you purchase our services
• Communications between you and our team

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Respond to your inquiries and provide quotes
• Schedule and complete your concrete projects
• Process payments and maintain records
• Communicate with you about your project and our services
• Send you updates, promotions, or information you might find useful
• Improve our website and customer experience
• Comply with legal obligations

We will never sell your personal information to third parties for marketing purposes.

Information Sharing

We may share your information with trusted third parties who help us operate our business, such as:

• Payment processors to handle transactions
• Service providers who help with scheduling and communications
• Subcontractors working on your project
• Legal and professional advisors when necessary

These third parties are required to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law or to protect our rights and safety.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how you use our site.

Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of our website.

We may use analytics services to understand website traffic and usage patterns, helping us improve our services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes secure data storage and encrypted transmission of sensitive information.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain records for warranty purposes, and comply with legal obligations.

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can request corrections to inaccurate or incomplete information
• You can opt out of marketing communications at any time
• You can request deletion of your information, subject to legal requirements

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date.

Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: